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Complaints Policy

AWS Solicitors take client care very seriously and believe us to be a firm who are approachable and welcome any kind of feedback to enable us and to ensure that our services are provided at the best possible level to all of our clients.

From our experience, we believe that most of our clients prefer to raise any initial queries or informal complaints with their case handler dealing with their case by telephone, email or in writing. Most of such related concerns can often be resolved within a short span of time. We hope to be able to resolve any problems satisfactorily. We are always concerned to ensure that our clients are satisfied with the service they receive.

Still, if you prefer to raise this further or speak to someone other than your case handler dealing with your complaint, you can contact one of firm’s directions on 020 3375 4271. They will be more than happy to help to resolve any concerns.

Furthermore, we operate a system throughout our office of insisting our staff meet certain standards about client care. Such standards include: –

a. Clients should receive copies of all substantive correspondence

b. Telephone calls from clients are all returned during the same day if possible.

c. Correspondence of any sort is generally to be dealt with promptly.

d. Letters to clients or other solicitors are to be written in plain succinct English.

e. Appointments are to be given to clients without any undue delay.

This firm is committed to high quality legal advice and client care, if you are unhappy about any aspect of the service you have received, please contact either the one of the Partners, or the firm’s Client Care Officer, Babar Akram on 0203 375 4271, email: or by post at AWS Solicitors, 44 Broadway, Stratford, London E15 1XH, addressed directly to Partners.

For our full complaints policy, please click here for the Policy document.